Office of Professional Standards
The Office of Professional Standards is the liaison between the community and the Police Bureau. The primary function of this office is to investigate civilian complaints against police officers and other employees of the Bureau. A secondary function involves mediation of and efforts to resolve neighborhood disputes.
Many complaints against officers can be resolved at the supervisory level. A problem should first be brought to the attention of the on-duty Desk Sergeant who may be able to resolve it himself or refer it to a Street Sergeant or to the Officer In Charge (O. I. C.). The formal complaint procedure is available when a problem can not be resolved to the complainant's satisfaction by chain of command. The formal complaint procedure begins with the complainant filling out a Civilian Complaint Form available from the Desk Sergeant. It is the Desk Sergeant's responsibility to forward these formal civilian complaints to Sgt. Roberto Lopez for investigation and resolution.
Please contact Sgt. Roberto Lopez at (717) 735-3413 with any questions or concerns.